Terms and Conditions

By scheduling a one time or recurring service with RED SERVICES & SOLUTIONS CORP, you are
agreeing to the following terms and conditions:

Red Services and Solutions, Promises to Provide Quality Service by:
• Providing a professional cleaning service that is licensed and insured.
• 100% Satisfaction Guarantee – If you are dissatisfied with a portion of your cleaning, let
us know within 24 hours and a crew will be sent back to your home to redo that
area. Our technicians must be allowed to come back within 48 business hours from the
original cleaning. We are not able to offer cash refunds or discounts for poor quality on
the original bill in place of a redo.
In Order to Provide You with the Best Possible Service; Please...
• Make your home accessible.
• By providing a unique door code or lockbox code. A fee will be charged if we are unable
to access your home. (see lockout policy below)
• Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent
and careful to disarm and rearm the alarm according to your instructions. However, we
will not be held responsible for false alarms or misuse of the alarm system, including
charges from a local police department or security company or other charges related to
an activated alarm. No exceptions.
• Additionally, you agree to hold harmless and/or release from liability Red Services
and Solutions from ANY and ALL liability relating to any failure of the alarm or not
arming the alarm properly.

• Allow full access to the home. Our technicians perform their work in a specific order to
ensure efficiency and thoroughness. If you need to direct our technicians to clean certain
areas first or to clean in a different order, this adds additional time and potentially cost to
your cleaning. We are happy to offer this service if needed, but you must call ahead of
your cleaning so we can schedule the additional time.

Have your home picked up and ready to be cleaned:
❖ Declutter your home as much as possible so we can focus 100% on the cleaning.
❖ Clear away dirty dishes and food messes as this type of service is charged separately from
our standard cleanings.
❖ We LOVE pets, and our cleaners look forward to seeing our clients’ pets every cleaning. If
your pets don’t like strangers or are likely to be stressed, you may want to keep them
somewhere secure and out of the way on cleaning day.

❖ Please secure fragile and valuable items.
❖ We DO NOT come equipped to clean bug infestations, bodily fluids, or extensive grease or
fire damage or standard and maintenance cleanings. If our staff does not feel safe in a
home or environment, they will leave or we will remove them. Those type of cleanings
requires a quote visit by management.
❖ PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will
still be responsible for the full cost of the cleaning.
ENJOY YOUR SERVICE!

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RESCHEDULING, CANCELLATION AND LOCKOUT POLICY

• Our Cancellation Policy: We require a 24-Hour notice for cancellation. Because we reserve
a time especially for you, please make any schedule change changes by 6pm the day
before service to avoid incurring a $50.00 late cancellation fee.
Timely notice enables us to schedule another home in your place and ensure our
employees’ full work schedules.
• Exceptions may be made for emergencies and/or illnesses. Red Services and Solutions
reserves the right to make these determinations on a case-by-case basis.
• Our cleaning hours are from 8:30am to 5:30pm. If for any circumstance our staff is SENT
AWAY or LOCKED OUT from your home between these hours, there will be a cancellation
fee of 100% of your typical cleaning rate. We will make every effort to work within the
time frame you requested but ask not to be sent away during our working hours.
• For all company-initiated schedule changes due to holidays or extreme weather
conditions, we will make every attempt to reschedule as close to your regular scheduled
cleaning date as possible.

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BREAKAGE AND DAMAGE POLICY

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If asked to dust/clean inside of China cabinets or hutches, start laundry, wash dishes, clean small
computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), move
refrigerator, oven, washer and drying, chandeliers you agree to hold harmless and/or release
from liability RED SERVICES & SOLUTIONS CORP and/or any of its employees responsible for any
damage or breakage to any article or component.
• We will make every effort not to break items, but accidents do happen. We have Limited
Liability protection for replacement or repair. Identical replacement will be attempted but

not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or
sentimental valuable items.
❖ Damage must be reported to our office staff by phone or email within 2 business
days of service or RED SERVICES & SOLUTIONS CORP may not be held liable.
❖ RED SERVICES & SOLUTIONS CORP cannot be responsible for damage due to faulty
and/or improper installation, lack of maintenance, or general wear and tear of any
items.

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Other Information from RED SERVICES & SOLUTIONS CORP
• To meet your needs and to ensure your satisfaction, RED SERVICES & SOLUTIONS CORP
reserves the option to reevaluate rates at any time.
• If you request changes to your service after receiving your original estimate, additional
charges may be billed, or a new estimate may be required.
• Due to exposed liability, we cannot care for pets, plants, or children.

Payment Options and Policies
❖ We accept payment via Cash, Zelle, Venmo, Debit or Credit Card with a 3.5% fee and
check for approved customers.
❖ Declined cards or RETURNED CHECKES will incur a service charge of $30.00.
❖ We offer many ways to pay for our service.
❖ Verbal agreement to begin service indicated acceptance of Service Agreement and
permission to charge credit card.

PICTURES OF BEFORE AND AFTER WORK
We take before and after photos of our work. These pictures are used for training, quality, proof
of performance as well as promotion. If you do not want pictures taken of work areas in your
home, please notify us when you schedule your cleaning.

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NON-SOLICITATION OF CLEAN AND SIMPLE EMPLOYEES
When entering into an agreement for services with RED SERVICES & SOLUTIONS CORP you agree
not to solicit for hire any staff member introduced to you by RED SERVICES & SOLUTIONS CORP
for any home-related services. We spend a lot of time, money and resources finding,
interviewing, checking references and backgrounds, and training our cleaners. When hired, each
cleaning technician signs an agreement barring them from performing any home-related service

for any of our past or present customers. However, if you do wish to employ a staff member
directly, please discuss this matter with the owner. If you are found to have solicited one of our
staff please be advised that our referral/ training fee is $3,500 per hired employee. We consider
our employees our most valuable asset and charge accordingly.